Customer Satisfaction

Rynn's Luggage wants you to be completely satisfied with your purchase. If you are unhappy with your purchases, the unused item(s) may be returned within 30 days for a full refund (excluding shipping) or within 60 days for an exchange of equal or lesser value. 


Return Process

If you have any questions concerning our return policy, either send us an email or call us toll free at 1-800-355-8520.


Refund Policy

Once the item is returned, Rynn's provides a full refund for the merchandise and taxes, excluding shipping charges. A small $5.00 handling charge will be deducted for each returned item.

The handling charge will be waived if due to a manufacturer defect or an error by Rynn's Luggage.


Security and Privacy

What information does Rynn's Luggage collect and how is it used? 

Rynn's collects only the personal information necessary to quickly and accurately process your order, to measure your satisfaction with our service, and to provide you with information about additional products or services which may be of interest to you.

Rynn's uses the information you provide about yourself when completing an order only to complete that order. Should you provide additional information about someone else when placing an order, we will use this information only to ship product and confirm the order. For security purposes, we will use email address to return the email we receive.

Does Rynn's disclose the information to outside parties?

No, Rynn's Luggage does not sell, trade, rent, or exchange your personal information to others.

How does Rynn's protect customer information?

Rynn's Luggage is committed to providing a secure ordering process using state-of-the-art technology. Rynn's utilizes a secured server for processing transactions. The secured server software (SSL) encrypts all information you input before you send it to us. Rynn's then uses SSL to communicate with secure browsers such as Internet Explorer and Google Chrome. These browsers encrypt your information in a way which makes it extremely difficult for anyone to decode. Rynn's Luggage will only accept online orders if the browser being used is secure. A firewall provides additional protection to protect from the loss or misuse of your information.

Does Rynn's Luggage use this information for any other purposes?

Customers of Rynn's can choose to register as a member of our site to receive information on promotions and other member's-only benefits. Information collected includes your name, address, phone number, and e-mail address. You may be asked for additional optional information that will allow Rynn's to customize offerings specifically for you. At any time, if you no longer wish to receive these e-mails, simply type "unsubscribe" in the subject line and send it to customerservice@netbags.com. We will take you off our email list upon notification.

What are cookies and how does Rynn's use them?

Cookies are pieces of information that are stored by your browser on your hard drive to make it easier for you to visit your favorite websites. Rynn's Luggage's cookies do not store any personally identifying information. The cookies do allow Rynn's to provide customized information from our website and to store items in your shopping cart between visits. Many browsers are set up to automatically accept cookies. If you are uncertain whether you wish to accept cookies or not, you can set up your browser to notify you when you receive a cookie, allowing you a chance to decide if you want to accept it.

Protecting our children.

Rynn's Luggage is strongly committed to the safety of our children. Rynn's does not collect or maintain information from those we actually know are under 18. If you are a child under 18 years of age please do not provide any information to us or place any orders.

Linked Sites

This site may contain links to other websites, which provide necessary or useful information to our customers. Rynn's Luggage does not endorse, operate or control the information, products, or services on these linked sites. Rynn's does not recommend or endorse these sites or the information provided at these sites. 


Let us know what you think.

If you have any questions regarding the security of your information or orders, please e-mail us at customerservice@netbags.com or call us toll free at 1-800-355-8520.


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