Frequently Asked Questions

Are ALL the luggage lines represented by netbags available online?

We represent over 100 manufacturers, if there is a line of luggage that you are interested in and do not see it on our site, just call 1-800-355-8520. It is likely we are doing business with them and can help you.


Which credit cards do you accept?

We accept Visa, MasterCard, Discover, and American Express.


Can I order by telephone?

Absolutely, just call 1-800-355-8520. Our Customer Service Center is available Monday through Friday, 9:00 a.m. until 6:00 p.m. EST.


How do I determine the cost for shipping an item? 

Netbags offers free shipping for orders over $200 via FedEx Ground for packages shipped within the continental United States.


When is my credit card charged for an order?

Your credit card will be charged at the time of shipping.


Do I have to pay sales tax?

Only Pennsylvania residents are required to pay sales tax. Sales tax will be added to your order when you checkout. 


When will I received my merchandise after the order is placed?

Netbags will ship all in stock merchandise within 48 hours of receiving the order. We use FedEx Ground for standard shipping for delivery. Overnight delivery is also available.


Do you ship internationally?

International shipping is not currently available.


What do I do if I receive the merchandise damaged?

Netbags guarantees your satisfaction and all merchandise shipped is 100% Insured. Should your merchandise arrive damaged, we will replace the item at no charge to you. Instructions for returning damaged merchandise can be found on our Policies page.